All web shops are now required to comply with the Gaming Board of the Bahamas regulatory standards, which stipulate that all of our customers must submit two (2) government issued forms of identification and a utility bill which verifies their current home address. Failure to do so will result in us having to close your account and there are no exceptions. To submit your documents, kindly visit our Customer Service Lounge and we will guide you through the process quickly and easily.

Simply contact our Customer Service Department if you need assistance. However, you can restore the details yourself as well by clicking on the tab "Forgot details". Fill in all of the necessary details and press "Send". Your new log in details will be sent to you by email.

Report the issue to Customer Service as soon as possible. It is also very helpful to take a screen shot of the game at the moment when it experienced the error in question. For example if the game freezes during a bonus round or a spin, send us a message or email and attach the screen shot of when the game froze, so that it can help us to determine why it happened.