Customer Support

WELCOME to EverybodyWinsLive Customer Service!

We are here to serve you and are always ready to help with all of your questions and concerns.


To ask a question, submit a complaint or compliment, or simply send us a comment, please:

1. Log in to your EverybodyWinsLive account.

2. Click the Inbox tab (located in the upper right corner of the website, available to authorized users only).

3. Click on the "Add Question" button to create a new ticket. Customers also have the option of adding files to show us an issue that they may be experiencing (*Note: file attachments must have a maximum size capacity of 10MBs).

4. Press the "Submit" tab to send the ticket and a Customer Service Agent will get back to you as soon as possible. If you would like to reply to a response from a Customer Service Agent, just press the "+" tab, then add your additional comment.

5. You can close your ticket if it has been resolved prior to receiving an answer, by going back into Inbox and pressing the "Close" button on that specific ticket.


You also have the option of utilizing our Customer Service support email with all additional messages which may require more detailed information, for our attention.

Email Customer Service Contacts
Customer Service
Account Verification Service


Everybody Wins Casino now has an exclusive Customer Service Lounge, located right next door to our Wulff Road web shop location (242-394-3330 or 3336 or 4916). Come and sit with our helpful and knowledgeable Agents to open accounts, make changes to your account information and to submit your KYC documents. All first time visitors to the Customer Service Lounge will receive an exciting gift, courtesy of EverybodyWins!

Click here for a full list of all locations


Why do I need to verify my account and how do I do this?
What should I do if I have forgotten my account or my pin?
What should I do if there is a problem with a game or if I am suddenly disconnected from the site?