Customer Support

Q: Why do I need to verify my account and how do I do this?

All web shops are now required to comply with the Gaming Board of the Bahamas regulatory standards, which stipulate that all of our customers must submit two (2) government issued forms of identification and a utility bill which verifies their current home address. Failure to do so will result in us having to close your account and there are no exceptions. To submit your documents, kindly visit our Customer Service Lounge and we will guide you through the process quickly and easily.

Q: What should I do if I have forgotten my account or my pin?

Simply contact our Customer Service Department if you need assistance. However, you can restore the details yourself as well by clicking on the tab "Forgot details". Fill in all of the necessary details and press "Send". Your new log in details will be sent to you by email.

Q: What should I do if there is a problem with a game or if I am suddenly disconnected from the site?

Report the issue to Customer Service as soon as possible. It is also very helpful to take a screen shot of the game at the moment when it experienced the error in question. For example if the game freezes during a bonus round or a spin, send us a message or email and attach the screen shot of when the game froze, so that it can help us to determine why it happened.

FAQ Contact Legend

FAQ

navigate_nextWhy do I need to verify my account and how do I do this?

navigate_nextWhat should I do if I have forgotten my account or my pin?

navigate_nextWhat should I do if there is a problem with a game or if I am suddenly disconnected from the site?

Contact Us

Chat

Our friendly Customer Service Team is available to help you whenever you need: 24 hours a day, 7 days a week - even on public holidays.

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E-mail

In case of any questions or if live chat is not available at the moment, feel free to send us an email

Customer Service

support@everybodywinslive.com

Messaging system

To contact us, click on the Messages link in site's header (available only for logged in users). Then click on the "Ask Question" button to create a new ticket. You can also add files to verify your account or to give more information on the issue you may be experiencing. Click on “Submit” to send your question. We will get back to you as soon as possible (view FAQ for our working hours).

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ID Verification

If you need ID verification, you can upload your identification documents securely via your Cabinet.

Upload documents

For any issues with ID documents or payment method verification, you can email to us by

kyc@everybodywinslive.com

Legend

Every now and then you may come across an icon that you’re unsure of. Not to worry, you can find out what my shapes, shortcuts and icons mean right here. Pretty cool aren’t they!

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